Terms and Conditions.
Terms and conditions of ecosolarspain.com
We, or us, means ecosolarspain.com of Monovar, Alicante, Spain, 03640 (e-mail: [email protected])
You, mean’s the person who buys or agrees to buy goods from us.
2. The Price
The prices payable for the goods specified in your Order, are as set out on our website.
Goods over a cost of €300 (Not including IVA) will be free of charge for delivery, please note, generators over 300kg are exempt from the free delivery, you may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations, for example some Campo homes that don’t have suitable access. Our delivery charges are set out on our website
3. Payment and Deposit for Installations.
This applies to Installations and projects over €2000, carried out by us at Ecosolarspain.
Full System deposits are as follows:
- For Oil or Gas Central Heating – Deposit required 50% of total quotation
- Biomass (Pellet) Central Heating – Deposit required 65% of total quotation.
- Solar Water Compact Systems – Deposit required 50% of total quotation.
- Solar Water Split Systems – Deposit required 65% of total quotation.
- Solar Electric Full System – Deposit required 50% of total quotation.
- Solar Electric Part replacement – Deposit required 50% of total quotation.
- Under Floor Heating – Deposit required 65% of total quotation.
- Solar Pool Heating System – Deposit required 50% of total quotation.
- Integrated Heating and Hot Water System – Deposit required 50% of total quotation.
- Upon Receipt of deposit, you accept and have agreed to our Terms and Conditions.
- The Outstanding Balance is due on the day of Completion.
- Payment for Orders, Supply Only. Full Payment is required at the time of order, no payment accepted by us on delivery, by the Couriers.
- The prices on our website, all include Value added Tax (VAT), (IVA @21% )and are priced in Euro currency (€).
- The prices, unless otherwise stated, do not include delivery or any additional services, ie Hyabb etc.
4. Payment methods
When placing the order, the customer can choose to pay Ecosolarspain for the goods, either by:
- Bank transfer.
- Payment by card.
5. Product – Description of goods
We may make changes in the specification of the goods, which do not affect their quality, or performance, where such changes are required to conform to any applicable legal requirements.
Photographs provided on the website are for illustrative purposes only and may not exactly match the goods themselves.
The goods/items purchased will be delivered to the person(s) and the address indicated on the order. The invoices, by default, will be sent to the postal address indicated by the client at the time of their registration with Ecosolarspain, a purchase order/receipt can be downloaded through our site.
Weekends and bank holidays, there will be no delivery or delivery of orders. This type of delay cannot justify the cancellation of the order, or any compensation. An order is considered delivered when the courier delivers the package or packages to the customer and the customer signs the delivery receipt.
Any damage or signs of damage seen at time of delivery, must be reported, and signed on the delivery note.
Any claims for damage caused in transit must be made to us immediately via email to [email protected], with photos of the damage, and a copy of the chitty from the courier, signed with the damage noted.
It is the responsibility of the Customer to check the status of the product upon receipt of delivery. With regards to Lead Acid batteries, if they are showing signs of leakage or signs of damage, we would advise you to refuse delivery and contact us immediately.
6. Delivery of goods to you
6.1. We will deliver the goods ordered by you to the address you give us for delivery, at the time you make your order unless otherwise agreed in writing with you.
6.2. We will inform you of the anticipated delivery date for the goods, which you have ordered, and any date notified to you for delivery will be approximate only. Where you are getting a third party to install the goods you should not make arrangements for such third party to install the goods until you are in receipt of the goods.
6.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
6.4. Goods damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is your responsibility to check the goods for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for goods damaged in transits that were signed for as being in good condition.
6.5. A signature will be required when the goods are delivered. We are under no obligation to identify the person signing on your behalf or to establish whether such person is authorised to sign for the goods on your behalf.
6.6. Where we have agreed a delivery date with you and our carrier, but you are not present to receive the delivery, we reserve the right to charge you the cost of the failed delivery.
6.7. For palliated deliveries, the goods will be delivered as close as possible to the front door of the delivery address you have given us. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.
6.8. For pallatised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in clause 6.5, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
Most deliveries of pallatised items will come on a truck with a tail lift.
Please note. Generators over 300kg are exempt from the free delivery, and we will need to arrange the appropriate delivery as some of these machines which may require the use of a hyabb to unload. Delivery will not be made to properties with unsuitable access and driveways, a suitable location for delivery will need to be arranged.
7. Returns & Warranty
Most of the products and services available through our website are covered by the manufacturer’s warranty, which is detailed in the product’s description. If applicable, manufacturer’s warranties apply from the date of shipment.
Please be aware that we do not operate or control the products or services offered by the manufacturers participating on our website, and that you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under their warranty, repair, customer support or similar policies covering products and services that you may purchase through our website.
We at Ecosolarspain are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications.
We offer a 15-day return policy on selected items based on the manufacturer’s return policies.
To return products, you must e-mail us at [email protected] to obtain a Return Merchandise Authorisation (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
Please note: The shipping costs to return at item to us, are payable by the customer, and not refundable.
8. Cancellation of Orders.
8.1. The right for you to cancel your contract as set out in this paragraph does NOT apply to goods you have ordered which are manufactured to your specification or which cannot readily be returned. This includes products ordered in from outside of Spain.
8.2. This includes deposit paid for goods, which are ordered in from outside of mainland Spain, so for any goods that are not readily available here in Spain, which are especially ordered in for your installations, and delays caused by transport or current climate conditions, or which are beyond our reasonable control.
8.3. You may cancel your contract with us, for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
8.4. To cancel your contract, you must notify us in writing. You must also email us in advance.
8.5.If you have received the goods before you cancel your contract then, unless you are unable to cancel your contract under clause 8.1 above, you must send the goods back to our contact address at your own cost and risk via insured recorded delivery so that they are received by us within 24/48 hours of the day on which you notify us in writing that you are cancelling your contract. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk so that they are received by us within 24/48 hours of the day on which you notify us in writing that you are cancelling your contract.
8.6. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of the day on which you notify us in writing that you are cancelling your contract PROVIDED THAT the goods in question are returned by you and received by us as new, in their original packaging and in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
9. Cancellation by us.
9.1. We reserve the right to cancel the contract between us if:
9.1.1. We have insufficient stock to deliver the goods you have ordered.
9.1.2. We do not deliver to your area.
9.1.3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
9.2. If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
10.1. If the goods we deliver are not what you ordered or are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
10.2. If you do not receive goods ordered by you within 60 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the due date for delivery of the goods under the Contract.
10.3. If you notify a problem to us clause 10.2 above, our only obligation will be, at your option:
10.3.1. To make good any shortage or non-delivery.
10.3.2. To replace or repair any goods that are damaged or defective; or
10.3.3. To refund to you the amount paid by you for the goods in question in whatever way we choose.
10.4. For defective goods returned to us we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective goods. Goods returned by you because of a defect not caused by you or your servant or agent will be refunded in full, (excluding a refund of the delivery charges for sending the item to you) and the cost incurred by you in returning the item to us
10.5. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition or where delivery does not take place on the anticipated delivery date notified to you and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 10.3.3 above.
10.6. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
10.7. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at ecosolarspain.com, Correos 95, Monovar, Alicante, Spain, 03640 and all notices from us to you will be displayed on our website from to time.
Events beyond our control.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or Pandemics.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforce ability of any other part of these conditions will not be affected.
Ecosolarspain.com is a Trading Name for Brett Fermore X6804903P