Returns
Most of the products and services available through our website are covered by the manufacturer’s warranty, which is detailed in the product’s description. If applicable, manufacturer’s warranties apply from the date of shipment.
Please be aware that we do not operate or control the products or services offered by the manufacturers participating on our website, and that you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfil its obligations to you under their warranty, repair, customer support or similar policies covering products and services that you may purchase through our website.
We at Eco Solar Spain are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications.
We offer a 15-day return policy on selected items based on the manufacturer’s return policies.
To return products, you must e-mail us at [email protected] to obtain a Return Merchandise Authorisation (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
Please note: The shipping costs to return at item to us, are payable by the customer, and not refundable.
Please contact us on 966 318 044 within 24 hours to report any damaged goods. Alternatively you can email us at [email protected]
You will need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. Once we have received the damaged goods we will dispatch a replacement or refund you in full.
If you need to change or cancel any orders please contact us on 966 318 044 before 1.30 pm on the day of the order.
Any orders that have been dispatched cannot be cancelled and will be delivered.
If you have changed your mind or you decide that you no longer require the goods, you will need to let us know within 14 days.
You will need to return the unused goods in their original packaging within 14 days of notifying us.
