FREQUENTLY ASKED QUESTIONS
Yes, You will receive the exact product unless we state otherwise or inform you of a model change by the manufacture.
Once you confirm a product order from our Shop you will receive a sales email receipt with your order details.
If you have created an Account with us online via our Shop you can review all sales receipts directly stored as an account holder.
To return products, you must e-mail our us at [email protected] to obtain a Return Merchandise Authorisation (RMA) number before shipping your product.
NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
Please note: The shipping costs to return at item to us, are payable by the customer, and not refundable.
All products supplies may change in the future either because the manufacture has stopped making them for various reasons outside Ecosolarspain control like upgraded models etc.
All orders MUST BE dispatched to the Billing Address for correct delivery and security reasons, unless stated otherwise and agreed prior to purchase call us phone: 966 318 044 for further information.